Frequently Asked Questions
Will I be charged extra if I pay in a currency other than MYR?
If you pay using another currency, your bank or payment provider may apply exchange rates or additional fees beyond our control.
View our Billing Terms & Conditions
How long will it take to receive my order?
Orders are typically delivered within 4–9 business days from the date of purchase, depending on your location.
View our Shipping Policy
Do you ship on weekends or public holidays?
No, we do not process or ship orders on weekends or Malaysia public holidays.
View our Shipping Policy
How do I start a return or exchange?
Please contact our customer service at info@strapzania.com with your order number and return reason. Upon approval, you’ll receive a downloadable return label.
View our Return & Refund Policy
Are there any costs for returning a product?
No. Return shipping is free, and we do not charge any restocking fees.
View our Return & Refund Policy
Do you use cookies on your website?
Yes. We use cookies to improve site performance, personalize your experience, and analyze website traffic.
View our Privacy Policy