Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date of delivery to request a return or exchange. Items must be in new, unused condition and returned in their original packaging. We provide free return shipping, and refunds are processed within 10 days once the item is received.
Do you offer free shipping?
Yes! We are pleased to offer free shipping on all orders within the United States. Orders placed before 6:00 PM (GMT-5) are processed the same business day. Delivery usually takes 4–9 business days, depending on your location.
What payment methods do you accept?
Currently, we accept PayPal as our secure payment method. All transactions are processed in United States Dollar (USD) and protected by SSL encryption to keep your details safe.
How can I contact customer support?
Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT-5). We aim to respond to all inquiries within 48 business hours. You can reach us by email at info@strapzania.com or through our Contact Page.
Do you sell or share my personal information?
No, your privacy is important to us. We do not sell, rent, or trade your personal data. Your information is only used to process orders, provide support, and improve services. For more details, please see our Privacy Policy.